We sincerely apologise if you have experienced any fault with your GEMX jewelry.
Decisions take time - and we’re happy to accept returns if you’ve changed your mind.
Please note there are a couple of rules. We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.
However we can’t accept returns on engraved and customized hallmark items - unless they were received faulty - as we’ve customized these pieces especially for you.
We are also unable to accept returns on items purchased from our stockists, and all purchases made need to be returned directly to them.
We aim to process all orders within 30 working days, however in some cases this may be extended to 45 working days, due to this busy time of year.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also return the receipt or any other proof of purchase back to us, make sure it’s packaged in a way that means it doesn’t get damaged. Then please send us a email and follow the steps outlined below.
- a) Three pictures from different perspectives of the damaged item. In case there are several damaged items, please make sure they are all visible in one single picture.
- b) a picture of the damaged item in its original packaging. The packaging materials have to be visible in the picture.
- c) the date of the delivery.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting will not be accepted.